Coronavirus disease (COVID-19) customer advisory

March 17, 2020

Coronavirus disease (COVID-19) customer advisory

Please be advised that in light of the outbreak of the Coronavirus disease (COVID-19), we will continue to remain open for business.

We are closely following the government’s advice and should it become necessary to close our offices, all our staff will be working from home including our brokers, who will be offering an online mortgage advisor service via phone, email and video call to help our customers get the advice they need.

As we are reliant on a number of third parties to complete the mortgage process including; lenders, solicitors and surveyors, our turnaround time may be slightly longer than normal. However, we will as always, continue to keep our clients regularly updated on their progress of their applications.

Thank you all for your continued support and understanding and should you have any questions or concerns, please do not hesitate to contact us.

UPDATED 5/11: We are open like normal, although applications may be slower than usual due to third parties processing times. The good news is Mortgage Lenders are open and Valuers are still out valuing properties. Contact our team on 01268 931611 for any questions or updates.